We Care About Your Well-Being

Citynow Responsible Gaming — Fun, Safe & In Control

At CityNow, the fun of playing only means something when it is done in a healthy and controlled way. We provide a range of tools and resources to help you manage your gaming activity wisely.

Personal Betting Limit Gaming Break Self-Exclusion

18+

Minimum age requirement to play at CityNow

24/7

Responsible player support available

Instantly

Account limit and restriction activation

100%

Free self-control tools for all players

Tools Self-Control CityNow

CityNow provides six self-control tools that you can activate yourself at any time — all free of charge and effective immediately, with no approval wait time.

Deposit Limit

Set daily, weekly, or monthly deposit limits based on what you can afford. Once the limit is reached, the citynow system will automatically block any additional deposits until the set period ends.

Loss Limit

Set the maximum amount you are comfortable losing within a given period. Once the loss limit is reached, your account will be temporarily blocked from placing further wagers.

Session Time Limit

Set a maximum time limit for each play session. citynow will send a reminder when you are close to reaching the time limit and will automatically log you out once the limit is reached.

Temporary Break

Need a short break? Activate a Temporary Break to block access to your account for 24 hours, 7 days, 30 days, or 90 days. Your account will be automatically reopened once the period ends.

Self-Exclusion

A stricter option — block your account for 6 months, 1 year, 3 years, or permanently. Self-exclusion cannot be reversed before the period ends, and no bonuses or promotions will be granted during this time.

Deactivate Promotions

Blocks all bonus offers, promotions, and marketing notifications. This helps reduce temptation and lets you play without the pressure of unwanted offers.

How to Activate Control Tools

The self-control tool activation process at citynow is designed to be simple and fast. You can do it yourself in under two minutes without needing to contact the support team first.

Log in to your account using your registered username and password. Make sure you use a personal device to keep your settings private.

Go to Account Settings

Click the profile icon in the top-right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

Choose Your Preferred Tool

Select the type of limit or restriction you want to activate — deposit limit, loss limit, time limit, temporary break, or self-exclusion.

Set Value & Duration

Enter the limit amount or select the appropriate time period. Review carefully before confirming, as some limits require a waiting period before they can be reduced.

Instant Verification

Your limit takes effect immediately upon confirmation. You will receive a confirmation email for your records. If you encounter any issues, contact our 24/7 support.

Gaming Risk Level

Identify your risk level based on common playing patterns. The higher the risk, the more important it is to activate self-control tools.

Playing for entertainmentLow Risk

Playing beyond your budgetModerate Risk

Borrowing money to playHigh Risk

Playing to cover debtsCritical

If you are at a high or critical risk level, please activate self-exclusion or contact the CityNow support team immediately.

Malaysia Help Centre

If you or someone you know needs help with a gambling problem, the following resources can assist:

Talian Kasih — KKM

15999 — Free gambling counselling (Monday–Friday)

Befrienders KL

03-7627 2929 — 24-hour emotional support

CityNow Live Chat

Responsible gaming support available 24/7 directly on the platform

Know Warning Signs Home

Gambling problems rarely appear out of nowhere — they usually start with small signs that are easy to overlook. Recognising these signs early is the single most important first step.

Playing with money you cannot afford to lose

Using money meant for daily necessities such as rent, food or bills to gamble.

Chasing losses

Continuing to play to recover lost money even as losses keep growing.

Hiding gambling activity

Lying or hiding gambling activity from family and friends.

Unable to stop

Feeling uncomfortable or restless when not playing, and failing to set realistic time limits.

Neglecting social relationships

Cutting back on time with family, friends, or work just to spend more time gambling.

Borrowing or stealing to gamble

Borrowing money from family, friends or financial institutions specifically for gambling activities.

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Test Yourself

Honestly ask yourself these questions to assess your gaming patterns:

Do you play longer than you planned?

Do you feel guilty after a gaming session?

Do you play to escape problems or stress?

Do you feel the need to increase your bet amount to get the same thrill?

If you answered "Yes" to two or more of the questions above, we encourage you to speak with the CityNow support team.

Commitment CityNow to Players

Responsible gaming is more than a rule — it is a core value that underpins every decision we make at citynow.

Strict Age Verification

CityNow enforces a strict KYC process to ensure only players aged 18 and above are permitted to use the platform. Identity documents are required during registration.

Play Pattern Monitoring

The citynow system continuously monitors play patterns. When a concerning pattern is detected, our team will proactively reach out to the player to offer assistance.

Staff Training

All citynow support staff undergo specialised responsible gaming training so they can sensitively identify and assist players who need support.

No Promotional Pressure

CityNow never sends promotions or bonus offers to players who are currently in a cool-off or self-exclusion period. We fully respect your decision to take a break.

Important Note: Online gaming should be a form of entertainment, just like watching a movie or going to a concert. Any budget set aside for play should be money you can afford to lose, not money needed for daily essentials. Every player is responsible for their own gaming decisions, and citynow is always here to provide the support you need.

Question Common

Answers to the most frequently asked questions about responsible gaming at CityNow.

Responsible gaming refers to a healthy approach to play where players set clear limits, stay within their financial and time boundaries, and know when to stop. It matters because it keeps gaming a fun form of entertainment without affecting your personal life, finances, or social relationships. citynow provides a range of tools to help you play responsibly.

No. Self-exclusion is designed as a serious commitment and cannot be reversed before the set period ends. This is to protect your long-term wellbeing. Once the exclusion period expires, your account will not be automatically reopened — you will need to contact the citynow support team and complete an additional 7-day assessment period before access is restored.

Deposit limits can be reduced immediately, but to increase them there is a mandatory 7-day waiting period after the request is made. This waiting period is part of CityNow's commitment to responsible gaming — it gives you time to reconsider the decision. Any request to raise a limit can be cancelled within 7 days with no impact on your account.

Yes, completely safe. All funds in your account are frozen and protected throughout the self-exclusion period. You may submit a withdrawal request for your remaining balance even during the exclusion period, subject to citynow's standard identity verification process. Your funds are entirely yours and will not be affected by the account restriction status.

CityNow uses an automated monitoring system that analyses multiple indicators, including sudden increases in deposit frequency or amount, very long gaming sessions, loss-chasing patterns, and repeated requests to raise limits. When these indicators are detected, our responsible gaming team will reach out via live chat or email to offer support and information about available self-control tools.

No. Once you activate self-exclusion, the citynow system will block any attempt to register a new account using the same personal details — including your ID number, phone number, and email address. This is an important safeguard to ensure your self-exclusion decision is fully respected.