At CityNow, your privacy is not merely a legal obligation — it is our genuine commitment to every player. Find out exactly how we collect, use, and protect your personal data.
CityNow's Privacy Policy is built on six core principles that ensure your personal information remains secure and is managed ethically at all times.
CityNow only collects data that is strictly necessary for service purposes. We do not collect excessive information that has no direct relevance to your experience on the platform.
All your personal and financial data is protected with 256-bit SSL encryption — the same standard used by leading banking institutions worldwide. Every data exchange takes place through secure channels.
You have the full right to access, correct, download, or request deletion of your personal data held by CityNow at any time through our support channels.
CityNow has never and will never sell, rent, or commercialise players' personal data to any third party for marketing purposes without your explicit prior consent.
Your data is retained only for as long as necessary for the stated purpose, or as required by applicable law. Once that period expires, data will be securely deleted or anonymised.
Only specifically authorised citynow staff may access player personal data, and only when necessary for service purposes. All access is audited and recorded.
Important Note: This Privacy Policy explains how CityNow ("we", "Platform") collects, uses, discloses, and protects your personal information ("User", "you") when you use our platform. Please read it carefully before using CityNow's services.
CityNow takes our responsibility to protect every player's privacy seriously. We understand that your trust is the most valuable asset we can have, and that trust can only be built when you are confident your personal data is handled with complete integrity.
This Privacy Policy applies to all information collected through the CityNow website, our mobile app, and any communication between you and the CityNow team — whether via live chat, email, or other support channels. By registering or continuing to use our platform, you agree to the collection and use of information as described in this Policy.
This Privacy Policy is to be read together with Terms and Conditions CityNow and forms the complete agreement governing the use of our platform.
CityNow collects two main types of information — information you provide directly, and information collected automatically when you use our platform.
Information you provide directly:
Information collected automatically:
We do not directly collect credit or debit card information. All payments are processed through trusted, registered third-party payment processors.
The following table summarises the data categories, purposes of collection, and applicable legal bases:
| Data Category | Primary Purpose | Legal Basis |
|---|---|---|
| Identity Information | Account verification, KYC, fraud prevention | Legal obligation, contract |
| Contact Information | Service communications, account notifications | Contract, legitimate interest |
| Financial Information | Deposit and withdrawal processing | Contract, legal obligation |
| Technical Data | Platform security, service improvements | Legitimate interest |
| Gaming Data | Account management, responsible gaming | Contract, legal obligation |
CityNow uses your personal data solely for legitimate and transparent purposes. We do not use your data for purposes unrelated to the services you use. Specifically, your data is used to:
If you have given your consent, we may also use your contact information to send you promotional offers and updates about new citynow products. You may withdraw this consent at any time.
CityNow does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in operating the platform, we share certain information with the following parties:
All third parties working with citynow are bound by strict data protection agreements and are required to safeguard your information to the same or higher standard as citynow.
The citynow platform uses cookies and similar tracking technologies to enhance your experience, maintain login session security, and analyse platform usage patterns.
There are several types of cookies used on the citynow platform:
You can control and manage cookie settings through your web browser preferences. Please note that disabling essential cookies may affect the functionality of the CityNow platform.
CityNow implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. Key measures we employ include:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. If you suspect any suspicious activity on your account, please contact the citynow support team immediately.
CityNow retains your personal data only for as long as necessary to fulfil the purpose of collection, or as required by applicable laws and regulations. General retention period guidelines are as follows:
Once the applicable retention period has expired, your data will be permanently deleted or securely anonymised so it can no longer be linked to your identity.
As a citynow player, you have the following rights regarding your personal data. We are committed to making it easy for you to exercise these rights:
To exercise any of the above rights, please contact the citynow support team via live chat or email at [email protected]. We will verify your identity before processing any data-related requests.
The citynow platform may contain references or links to third-party services such as payment processors and game providers. Please note that this Privacy Policy applies solely to the citynow platform.
CityNow is not responsible for the privacy practices or content of such third-party websites or services. We encourage you to read the privacy policy of each platform you visit separately.
CityNow reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or relevant technological developments. You will be notified of any material changes via:
The "Last Updated" date at the top of this page will always be updated to reflect the date of the latest revision. Continued use of the citynow platform following any revision constitutes your acceptance of the updated Privacy Policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how citynow handles your personal data, please contact us through the following channels:
We also encourage you to visit the Responsible Gaming us for more information on how citynow helps players manage their gaming activity in a healthy way.
This Privacy Policy was last updated on 1 January 2026. By using the CityNow platform, you confirm that you have read and fully understood this Privacy Policy.
You now know how we protect your privacy. Register today and enjoy a safe, transparent, and exciting gaming experience alongside thousands of Malaysia players who already trust citynow.