The citynow VIP programme is designed to reward loyal players who have made citynow their entertainment platform of choice. The more actively you play, the greater the privileges you enjoy.
The citynow VIP programme consists of four tiers, each offering increasingly attractive privileges as you climb higher. Every tier comes with its own set of benefits designed to make your gaming experience more rewarding.
0 – 9,999 points
10,000 – 49,999 points
50,000 – 199,999 points
200,000+ points
Check the table below for a clearer breakdown of the privilege differences at each tier of the citynow VIP programme.
| Benefits | Bronze | Silver | Gold | Diamond |
|---|---|---|---|---|
| Weekly Cashback | 3% | 6% | 10% | 15% |
| Daily Withdrawal Limit | RM 5,000 | RM 15,000 | RM 30,000 | Unlimited |
| Personal Account Manager | — | — | Yes | Exclusive |
| VIP Casino Table Access | — | — | Yes | All Tables |
| Priority Support | Live Chat | 24/7 | Exclusive 24/7 | Live Line |
| Birthday Gifts | — | — | Yes | Luxury Gifts |
| Withdrawal Processing | Standard | Prioritised | Fast | Instant |
| Special Event Invitations | — | Yes | Yes | Exclusive |
Becoming a citynow VIP member is a straightforward and transparent process. Follow the steps below and start enjoying the exclusive privileges you deserve.
Create your CityNow account for free. The registration process takes less than three minutes. Once your account is active, you are immediately eligible to start earning VIP points.
Fund your CityNow account using your preferred payment method — FPX, DuitNow, Touch 'n Go eWallet, or GrabPay. Every deposit you make counts towards your VIP points.
Enjoy the wide variety of games offered by citynow — Live Casino, Slots, bingo, and more. Every wager you place automatically accumulates VIP points.
Once your VIP points reach the next tier threshold, your VIP status will be upgraded automatically and you will immediately begin enjoying the new tier's benefits.
Many players who have tried VIP programmes on other platforms often come away disappointed — promised benefits that don't match the commitment required, opaque systems, complicated terms, and underwhelming cashback. citynow takes a different approach: a VIP programme that is transparent, easy to understand, and delivers real value to every member.
Since its launch, the citynow VIP programme has received overwhelmingly positive feedback from active members. They value the transparency of the points system, the speed of tier upgrades, and most importantly — cashback that is genuinely credited to their account with no confusing additional conditions. These are not empty promises; this is citynow's commitment to their loyal players.
CityNow uses a simple and transparent points system. Every RM 1 you wager on Live Casino, Slot Games, or Bingo automatically earns VIP points. You can check your current points total at any time via your CityNow account dashboard — on the website or through the mobile app.
There are no hidden calculations or confusing multipliers. The system used by citynow is uniform and fair for all members, regardless of the game type you choose. This means you are free to play your favourite games while earning VIP points without worrying about which game offers "better value" for points.
One of the most notable benefits of the citynow VIP programme is the weekly cashback. Unlike other platforms that frequently impose high rollover requirements on cashback, citynow offers cashback under fair and transparent terms. Every Monday, cashback is calculated based on your net wagering total from the previous week and credited directly to your account.
Cashback rates start at 3% for Bronze members and can reach up to 15% for Diamond members. For active players who play consistently throughout the week, this can represent a significant sum returned to you every week. Think of it as a reward for your loyalty to citynow — money you can reinvest in your gameplay or withdraw at your discretion.
Gold and Diamond VIP members at CityNow are assigned a dedicated personal account manager to assist them. Your manager not only helps resolve technical issues or account-related queries, but also keeps you informed about the latest promotions, handles large withdrawal requests, and provides details on exclusive events hosted by CityNow.
Citynow VIP account managers are reachable through multiple communication channels and are always ready to assist you promptly. They understand the needs of VIP players who often require fast responses and efficient solutions, especially when large transactions are involved.
For Gold and Diamond VIP members, CityNow offers exclusive access to VIP tables in the Live Casino section. These tables feature higher betting limits, a more exclusive atmosphere, and dealers specially trained to serve VIP players in a more personal and professional manner.
Citynow VIP baccarat tables, for example, offer significantly higher betting limits compared to standard tables, ideal for players seeking greater challenge and excitement. VIP blackjack tables provide more table options with guaranteed availability, meaning you won't wait long for a seat even during peak hours.
For CityNow Diamond members, withdrawal of winnings is processed at the highest priority. Your withdrawal request is moved to the front of the queue and completed in the shortest possible time — most within an hour or less. No more long waits to have your winnings credited to your bank account.
Additionally, citynow Diamond members enjoy unlimited withdrawal limits, meaning you can withdraw as much as you wish without any restrictions. This provides the freedom and peace of mind that VIP players who regularly transact in large amounts truly appreciate.
The citynow VIP programme goes beyond money and cashback. It's also about personal experiences and meaningful appreciation. Gold and Diamond VIP members receive special birthday gifts — not mere tokens, but genuinely thoughtful gifts befitting their VIP status.
From time to time, CityNow also organises exclusive events for VIP members — from dinners and special tournaments to new product launches held at premium venues. Invitations to these events are one of the ways CityNow expresses its appreciation to VIP members who have stayed loyal to the platform.
CityNow understands that VIP members often have higher privacy needs regarding their transactions and gaming activity. As such, the platform has implemented additional security layers for VIP accounts, including stricter two-factor authentication, instant notifications for every transaction, and more comprehensive account activity monitoring.
All personal data and financial information of citynow VIP members are protected by 256-bit SSL encryption — the same security standard used by leading banking institutions. citynow will never share VIP member information with any third party without explicit consent from the member.
Credited every Monday, at a rate of 3% to 15% depending on your VIP tier.
Gold and Diamond members receive a dedicated account manager available at any time.
Diamond members enjoy priority withdrawal processing with no limits on withdrawal amounts.
Access Live Casino tables with higher betting limits and a more exclusive atmosphere.
Special birthday gifts and invitations to exclusive events hosted by citynow.
More than just cashback — the citynow VIP programme is designed to deliver a comprehensive, high-value experience to every selected member.
Your CityNow VIP account is protected with additional security layers, including two-factor authentication and real-time activity monitoring for your peace of mind.
CityNow VIP members are eligible to enter exclusive monthly prize draws featuring exciting rewards unavailable to regular members — including cash, game credits, and physical gifts.
Access detailed reports of your gaming activity, including betting history, win statistics, and VIP points progress — all in one easy-to-read dashboard.
CityNow VIP members receive enhanced deposit bonus offers compared to regular members, including higher match percentages and greater bonus caps on every deposit.
Don't waste time waiting in general support queues. citynow VIP members get access to a dedicated support line answered with priority by an experienced team.
Manage your VIP account, track points, check cashback, and contact your personal manager directly from the citynow mobile app — available for iOS and Android with a clean, responsive interface.
Have questions about the CityNow VIP programme? Here are answers to the most frequently asked questions from our members.
Don't wait — every wager you place is one step closer to a higher VIP tier. Register now and start accumulating your citynow VIP points.