At CityNow, the withdrawal process is designed to be simple, fast, and reliable. Enjoy withdrawals in Malaysian Ringgit via a variety of local payment methods with no hassle.
CityNow supports a wide range of local withdrawal methods commonly used by Malaysian players. Choose the option that suits you best.
All major Malaysian banks supported
InstantMost popular eWallet in Malaysia
InstantEasy & secure via Grab
FastTrusted local eWallet
FastDirect to your Maybank account
InstantScan & receive funds instantly
Instant
The withdrawal process at citynow is designed to be as straightforward as possible. Follow these simple steps and your funds will arrive in no time.
Make sure your citynow account KYC verification is complete before making your first withdrawal. KYC is a one-time process and typically takes less than 10 minutes to complete.
Open the CityNow website or app and log in with your username and password. Make sure your internet connection is stable to avoid any interruptions during the withdrawal process.
After logging in, click on your profile icon or account menu, then select the "Withdrawal" or "Cash Out" option. You will be directed to the citynow withdrawal page.
Choose your preferred withdrawal method from the available options — FPX, Touch 'n Go, GrabPay, Boost, MAE, or DuitNow QR. Make sure your bank account or digital wallet details are registered and verified.
Enter the amount you wish to withdraw. Make sure the amount does not exceed your account balance and meets the citynow minimum withdrawal limit. Review your details before proceeding.
Click the "Confirm" button and complete any required security verification such as a PIN or OTP code. Your withdrawal request will be submitted for processing by the CityNow team.
Withdrawals are typically processed within 24 hours. You will receive a notification once your withdrawal has been successfully credited to your bank account or digital wallet.
Players who have used other platforms know how frustrating it can be when winnings are slow to arrive or the withdrawal process involves too many complicated steps. At citynow, this experience is by design avoided entirely. The citynow withdrawal system is built specifically to meet the needs of Malaysian players — fast, easy to understand, and supported by familiar local payment methods used every day.
One of citynow's key strengths is its direct integration with local banking networks and digital wallets. This means your funds do not need to go through international intermediaries that can sometimes cause delays or hidden charges. Every citynow withdrawal is processed in Malaysian Ringgit with no unnecessary currency conversion.
Before making your first withdrawal at citynow, there are a few basic things to ensure. First, your account must have completed the KYC (Know Your Customer) verification process. This is an industry-standard procedure designed to protect your account security and prevent any suspicious activity. The KYC process at citynow is straightforward — simply upload your identity document and proof of address, then wait for confirmation, which is usually completed in a short time.
Next, ensure that your chosen withdrawal method has been registered and verified in your account settings. For example, if you wish to withdraw via FPX, your bank account number must be saved in the CityNow system beforehand. This precaution is part of CityNow's multi-layered security system to protect your funds.
Additionally, each withdrawal method may have different minimum and maximum limits. Check the applicable limits in your withdrawal settings before submitting a request. This will help avoid any unnecessary request rejections.
CityNow uses 256-bit SSL encryption to ensure all financial transactions, including withdrawals, are conducted in a fully secure environment. Your personal data and financial information are never shared with third parties without your consent. A sophisticated fraud detection system also runs in the background to monitor any unusual activity and provide an extra layer of protection for your account.
Additionally, citynow practises a fund segregation policy where player funds are kept separately from the company's operational assets. This means your account balance is always safe and available for withdrawal at any time, regardless of the platform's operational circumstances.
Every withdrawal request at citynow also goes through a two-tier security check before approval. This step may add a little time to the overall process, but it is there to ensure that only you — the legitimate account owner — can withdraw your funds.
For CityNow VIP members, the withdrawal experience is on a whole different level. VIP members enjoy priority processing, meaning their requests are handled before standard accounts. In many cases, VIP withdrawals are completed within just a few hours.
CityNow VIP members also benefit from higher withdrawal limits, allowing them to withdraw larger amounts in a single transaction. A dedicated personal account manager assigned to each VIP member can assist should any withdrawal issues arise, providing more personalised and prompt support. To learn more about VIP benefits, visit the CityNow VIP page.
While citynow strives to process all withdrawals within the promised timeframe, certain circumstances may occasionally cause slight delays. This can happen due to additional verification required for large withdrawal amounts, temporary technical disruptions from the receiving bank or digital wallet provider, or withdrawals made during peak periods on weekends and public holidays.
If your withdrawal takes longer than 24 hours, the first step is to check the request status in your citynow account transaction history. If the status shows "processing", just wait a little longer. However, if the status is not updated or shows an error, contact the citynow customer support team via live chat, which operates 24/7. Our team is ready to help resolve any issues promptly.
Check the comparison table below to choose the withdrawal method that best suits your needs.
| Method | Processing Time | Minimum Limit | Fee | Available 24/7 |
|---|---|---|---|---|
| FPX / Bank Transfer | 1–6 hours | MYR 50 | None | Yes |
| Touch 'n Go eWallet | Instant – 2 hours | MYR 30 | None | Yes |
| GrabPay | 1–3 hours | MYR 30 | None | Yes |
| Boost | 1–3 hours | MYR 30 | None | Yes |
| Maybank MAE | Instant – 1 hour | MYR 50 | None | Yes |
| DuitNow QR | Instant | MYR 10 | None | Yes |
Here are answers to the most frequently asked questions by CityNow players about the withdrawal process.
CityNow is built on a foundation of trust, security, and transparency. Here's why Malaysian players choose CityNow.
All transactions are protected with 256-bit SSL — the same encryption technology used by leading financial institutions worldwide.
Citynow player funds are held in a separate account from the company's operational assets, ensuring your funds are always safe and available.
Citynow's automated system enables fast withdrawal processing. Most requests are completed well ahead of the 24-hour limit.
The citynow support team is available at all times via live chat. Any withdrawal-related issues will be resolved promptly.
Create your free CityNow account today and start enjoying fast, secure, and hassle-free withdrawals.
* This platform is for users aged 18 and above only. Please play responsibly.